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Community & Family Assistance

Community Connector Service

At CIDANZ we work with families to help them access the support and resources they need to grow their self-confidence, pride and wellbeing. We are contracted by the Ministry of Social Development to provide a Community Connector Service as part of the Government’s response and recovery plan for COVID-19.

The service we offer recognises that individuals and whānau impacted by COVID-19 will require a range of support and services to stay or get back on track. Our small Community Connector team works in our local community of Māngere-Otahuhu and Otara-Papatoetoe to help people and families get the support, information and services they may need or are entitled to at this difficult time.

If you need extra support like access to WiFi or Digital services, transport or petrol, or are you worried about your family health, contact us.

Whatever your need, we can connect you. 


   Elizabeth Fa’alili – Community Connector


Important things to do to keep you safe
  • Get vaccinated or boosted, see here for vaccination points near you
  • Wear a mask when heading into busy areas
  • Know where to get a test or access Rapid Antigen Tests (RATs)
  • Limit the spread, meaning check in using the Covdi-19 tracer app, wash your hands and if you’re a close contact, get tested and remain home until you receive your test.
  • If you or someone you know has received a positive test result, see here for information around isolating at home with Covid-19. 
Be prepared to catch Omicron

As Omicron cases rise, we all need to be prepared to self-isolate if you test positive, or are a household contact. See here for information on how to do that. Put simply,

  • Have a plan with your family, whanau and friends so you can help each other
  • Prepare a self-isolation care kit – panadol, thermometer, throat lozenges, sanitiser, bin liners, masks, antibacterial surface spray
  • Don’t be afraid to reach out for help


Important Links

We know that there is a lot of information out there, so know where to go can become difficult. Below are serval links that may be of assistance. If you do not find what you’re looking for, please feel free to contact us at

Support for Businesses Affected by Omicron

The Government has made financial support available for businesses and organisations affected by the Omicron outbreak. For more information about each type of support you can visit the website here.

The COVID-19 Support Payment (CSP) is a payment to help support viable and ongoing businesses or organisations which have experienced a 40% or more drop in revenue because of one or more of the following: 

  • the widespread presence of COVID-19 in the New Zealand community 
  • the legislative public health measures taken in order to reduce the spread of COVID-19 in the New Zealand community 
  • any business circumstances that are, or are reasonably likely to be, a consequence of the circumstances described above

Applications opened for the first payment on 28 February 2022 for the period starting from 16 February 2022.

You can apply and also find more details, including eligibility criteria at Inland Revenue here.

Financial Support Tool:

If you want help figuring out what financial help your business or enterprise might be able to apply for, try the financial support tool on the Unite against Covid website here.

The tool will take you through a series of questions to find out more about your personal situation such as your work status, your current living circumstances and workplace circumstances.  

Short-Term Absence Payment is available to employers to pay workers who follow public health guidance and stay home while waiting for a COVID-19 test result.  It’s also available to eligible self-employed workers. To be eligible, workers need to be unable to work from home and need to miss work while waiting for their test results. 

How much: 

  • There’s a one-off payment of $359 for each eligible worker.
  • Employers or the self-employed can apply for any worker once in any 30-day period, unless a health official or doctor tells the worker to get another test. 

You can apply for the Short-Term Absence Payment on the Work and Income website here.

The COVID-19 Leave Support Scheme is available to employers to help pay employees who have been advised to self-isolate because of COVID-19 and can’t work from home. It’s also available to eligible self-employed workers. 

  • $600 per week for full-time workers and $359 per week for part-time workers. 

For more information about the Leave Support Scheme and to apply you can visit the Work and Income website here.